Cancellation/Refund Policy
Providing exceptional service is our top priority. We are always ready to help and our doors are always open.
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Cancellation/Refund Policy
Cancellation/Refund Policy
At ITKING, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with our products or services, we offer a cancellation and refund policy as described below.
Cancellation policy:
You may cancel your order at any time prior to shipment. If your order has already shipped, you may still be able to cancel your order, but you may be subject to a restocking fee. To cancel your order, please contact us at info@itking.in.
Refund policy:
If you are not satisfied with your purchase, you may be eligible for a refund. To request a refund, please contact us at info@itking.in within 30 days of receipt of your order. We will review your request and notify you of your eligibility for a refund.
If your refund request is approved, we will process your refund within 30 days of receipt of the returned product. You will receive a credit to your original payment method, minus any shipping and handling charges or restocking fees.
If your product is defective or damaged upon receipt, please contact us immediately for a replacement or refund. We may require photos or other documentation of the damage or defect.
Exceptions:
Certain products or services may not be eligible for cancellation or refund, such as custom orders or services rendered. We will inform you of any exceptions at the time of purchase.
Changes to policy:
We reserve the right to update this Cancellation/Refund Policy at any time without prior notice. Your continued use of our website or services constitutes your acceptance of any revised policy.
Contact us:
If you have any questions or concerns about our Cancellation/Refund Policy or your purchase, please contact us at info@itking.in.